Shiner Mahi is an online cosmetics and beauty products retailer serving customers in Bangladesh. Our website allows customers to browse beauty products, view product information, select available variations, manage a shopping cart, place orders, submit reviews, maintain a wishlist, and manage their customer account.

Product information, availability, pricing, promotions, and website features may be updated from time to time as our store develops.

By using this website, you agree to use Shiner Mahi only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website in a way that may damage, disable, overload, interfere with, or compromise the website, its security, or its normal operation.

Shiner Mahi may restrict or suspend access where there is a reasonable basis to believe that the website is being misused or these terms are being violated.

Certain features, including order placement, require a registered customer account.

You are responsible for providing accurate information when creating or updating your account. You should also keep your account information current so that we can contact you when necessary regarding your orders or account.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

We make reasonable efforts to keep product names, descriptions, images, prices, specifications, availability, and other product information accurate and up to date.

However, minor differences may occur between website images and the physical product due to photography, lighting, screen settings, display characteristics, packaging updates, or manufacturer changes.

Product images are provided for presentation and identification purposes. Packaging, labeling, shade appearance, or other visual details may vary slightly from what is displayed online.

Customers should carefully review product information before placing an order.

Some products may be available in multiple variations, including color, shade, size, or other product attributes.

Customers are responsible for selecting their desired variation before adding a product to the cart or completing an order.

All prices displayed on Shiner Mahi are in Bangladeshi Taka (BDT), unless otherwise stated.

Product prices and availability may change from time to time. The applicable product price shown during the order process will apply to that order, subject to correction of obvious errors.

Adding an item to your shopping cart does not guarantee that the item will remain available until the order is successfully placed.

Shiner Mahi reserves the right to correct obvious pricing, product information, or availability errors.

Before placing an order, customers should carefully review all information displayed in the cart and checkout.

In particular, please verify:

• Product name
• Selected variation
• Quantity
• Product price
• Delivery location
• Customer name
• Phone number
• Delivery address
• Order total

Once an order is successfully submitted, it is recorded under the customer's account and enters the applicable order-processing workflow.

Submitting an order through the website does not automatically guarantee fulfillment in every circumstance.

Orders may be reviewed and processed based on product availability, customer information, delivery information, and other applicable circumstances.

If an issue affects the processing of an order, Shiner Mahi may contact the customer using the information provided with the order.

Shiner Mahi currently provides Cash on Delivery (COD) as the available payment method through the website.

For COD orders, the applicable order amount is payable when the order is delivered, subject to the applicable order and delivery conditions.

Customers are responsible for providing an active phone number and accurate delivery information to support successful delivery.

Delivery charges depend on the customer's selected delivery zone.

The applicable delivery charge will be added to the order total during checkout based on the selected delivery zone.

Delivery charges may be updated by Shiner Mahi when necessary. The applicable charge shown during checkout will apply to the order.

Customers are responsible for providing a complete and accurate delivery address, phone number, and any other information required for successful delivery.

Shiner Mahi is not responsible for delivery difficulties caused by incorrect, incomplete, outdated, or misleading information supplied by the customer.

If you need to update delivery information, please contact Shiner Mahi as soon as possible. Changes may not be possible once an order has entered a later stage of processing.

Customer-initiated cancellation is available only when an order is in PENDING status and the cancellation request is made within 24 hours of the order being placed.

Once 24 hours have passed from the time an order was placed, a PENDING order can no longer be cancelled through the customer cancellation feature.

Orders in other processing statuses are not eligible for customer- initiated cancellation through the standard cancellation feature.

Where an eligible cancellation is successfully processed, applicable inventory restoration will be handled according to the order and inventory system rules.

Orders may move through different processing stages as they are handled by Shiner Mahi.

The status displayed in your customer account represents the current processing state recorded for the order.

Customers can use their account dashboard to review available order information and order history.

Product and variation availability is subject to actual inventory.

Shiner Mahi may limit the quantity of a product or variation that can be ordered when stock availability requires such a limitation.

If the requested quantity is not available, the customer may be unable to complete the purchase for that quantity.

Inventory levels may change as orders are placed, cancelled, adjusted, or otherwise processed.

Shiner Mahi may occasionally offer promotional campaigns, discounts, featured products, special prices, or other promotional benefits.

Individual promotions may have their own eligibility requirements, validity period, product limitations, quantity limitations, or other conditions.

Unless specifically stated otherwise, promotions should not be assumed to be combined with other promotions or offers.

Shiner Mahi reserves the right to correct obvious promotional errors and modify or end promotional offers when necessary.

Registered customers may be able to submit product reviews through their accounts.

Reviews should be honest, relevant, and based on the customer's genuine experience with the product or purchase.

Reviews must not contain:

• False or intentionally misleading information
• Abusive, threatening, or hateful content
• Spam or repetitive promotional content
• Another person's personal or confidential information
• Illegal or harmful content
• Content unrelated to the reviewed product

Reviews may be subject to moderation before being displayed publicly. Shiner Mahi may reject, remove, or restrict content that violates these terms or applicable website policies.

Registered customers may use the wishlist feature to save products for future reference.

Adding a product to a wishlist does not reserve the product, guarantee availability, or lock its price.

Product prices and stock availability may change after a product has been added to a wishlist.

Unless otherwise stated, Shiner Mahi's website content, including branding, logos, text, graphics, photographs, layouts, icons, designs, and other materials, are owned by or used by Shiner Mahi with appropriate rights.

Website content may be accessed for personal and lawful shopping purposes.

You must not copy, reproduce, republish, distribute, modify, sell, exploit, or commercially use Shiner Mahi website content without prior authorization, except where permitted by applicable law.

You must not use the website to:

• Attempt unauthorized access to any part of the website
• Interfere with website security or normal operation
• Use automated methods to abuse or overload the website
• Submit false, fraudulent, or misleading information
• Place fraudulent or intentionally misleading orders
• Manipulate prices, stock, promotions, or website functionality
• Upload malicious code or harmful material
• Impersonate another person or organization
• Use the website for unlawful purposes

We aim to keep the Shiner Mahi website available and functioning properly, but continuous or uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security measures, updates, or circumstances outside our reasonable control.

The website may contain links or integrations that connect to third-party services, including social media, communication services, authentication providers, analytics services, or other external platforms.

Third-party services operate under their own terms and privacy policies. Shiner Mahi does not control the independent policies or practices of third-party platforms.

Shiner Mahi may collect and process information necessary to provide website functionality, manage customer accounts, process orders, facilitate delivery, communicate with customers, and improve our services.

The collection and use of personal information are governed by our Privacy Policy.

We encourage customers to review the Privacy Policy to understand how personal information is handled.

By providing accurate contact information, you agree that Shiner Mahi may contact you when reasonably necessary regarding your account, order, delivery, cancellation, customer service, or other website-related matters.

Customers should ensure that their phone number and other contact information remain accurate and accessible.

Despite reasonable efforts to maintain accurate information, the website may occasionally contain typographical errors, technical errors, pricing errors, product information errors, or outdated availability information.

Shiner Mahi reserves the right to correct such errors and update the affected information when identified.

If an error materially affects an order, Shiner Mahi may contact the customer before proceeding with the affected order where reasonably appropriate.

Shiner Mahi will take reasonable steps to provide accurate website and product information and process orders according to the information available at the time of processing.

However, Shiner Mahi shall not be responsible for circumstances beyond its reasonable control, including certain technical failures, communication failures, service interruptions, natural events, transportation disruptions, or other external circumstances, subject to applicable law.

Nothing in these Terms & Conditions is intended to exclude or limit any right or protection that cannot legally be excluded or limited under applicable law.

Shiner Mahi may update these Terms & Conditions from time to time to reflect changes to our services, website functionality, business practices, or applicable requirements.

When changes are made, the updated version will be published on this page together with the applicable updated date.

Continued use of the website after updated terms are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

These Terms & Conditions shall be interpreted and applied subject to the applicable laws and regulations of Bangladesh.

Any dispute arising in connection with the use of the website or services provided by Shiner Mahi shall be addressed in accordance with applicable laws and the jurisdiction of the appropriate courts or authorities.

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the extent permitted by applicable law.