Return & Exchange Policy
Return & Exchange
Your satisfaction matters to us. Please read our return and exchange guidelines carefully before making a purchase.
Last Updated: September 2026
01 Before You Request a Return
We encourage customers to carefully check the product details, available variations, and other information before placing an order.
If you believe there is an issue with an order or product, please contact Shiner Mahi so the situation can be reviewed.
02 Return & Exchange Requests
Return or exchange requests are reviewed based on the condition of the product, the order details, and the circumstances of the request.
Product Condition
Products should remain in an appropriate condition for review.
Order Information
Please provide the relevant order information when contacting us.
Product Details
The purchased product and its variation should match the order details.
Review Process
Each request may be reviewed individually before a decision is made.
03 Product Condition
To help us properly review a return or exchange request, customers should keep the product and its packaging in the condition in which it was received whenever possible.
- Keep the product safely stored after delivery.
- Avoid unnecessary damage or alteration to the product.
- Keep relevant packaging and product information where applicable.
- Provide accurate information when submitting a request.
A return or exchange request does not automatically mean that the request will be approved. The request must first be reviewed according to the applicable product and order conditions.
04 Items That May Require Special Review
Certain products may require additional consideration because of their nature, condition, packaging, or hygiene-related concerns.
If you are unsure whether your order qualifies for a return or exchange, please contact us before sending the product back.
05 How to Contact Us
If you have an issue with a product or order, please contact Shiner Mahi through the available customer support channels.
Contact Us
Share your order information and explain the issue clearly.
Request Review
Our team will review the request and relevant order details.
Follow the Guidance
If approved, follow the instructions provided by our team.
06 Important Order Information
Shiner Mahi accepts Cash on Delivery (COD) for orders. Delivery charges are calculated according to the applicable delivery zone.
Dhaka Delivery
Delivery charge: BDT 70.
Outside Dhaka
Delivery charge: BDT 130.
07 Order Cancellation
Order cancellation is available only while an order remains in PENDING status and within 24 hours of order placement.
If an order is confirmed before the 24-hour period ends, it can no longer be cancelled. Once 24 hours have passed, cancellation is also disabled for pending orders.
08 Final Review
Return and exchange requests are handled with consideration of the individual order and product circumstances. Customers should provide complete and accurate information to help us review the request.
Need Help With Your Order?
If you have a question about a return, exchange, or your order, please contact Shiner Mahi through the available support channels. We are here to help make your shopping experience easier.